If You Have a Complaint...

If You Have a Complaint...

Families and Vanier

Working in Partnership to Solve Problems

At Vanier, we believe the children and families we work with deserve the best possible services.  We work hard to make sure the help we give is professional, and it is offered in a way that respects the rights and individual needs of each child and family we see.

We know there are times that a child, family or community professional may not be fully satisfied with our services.  When this happens, we encourage you to let us know.  We have a complaint procedure that you can use to let us know when there is a problem (ie. service complaint, violation of use of personal health information, client rights violation etc.).  We will work with you to find a solution.

Please follow the links to read our full complaint policy:

 

Complaints Policy

Politique de plaintes

 

WE ENCOURAGE YOU TO EXPRESS YOUR CONCERNS.  IF YOU MAKE A COMPLAINT, THIS WILL NOT AFFECT THE AVAILABILITY OF SERVICES TO YOU AND YOUR FAMILY.


Kathryn Lambert
Director of Clinical Services

Nancy Miller
Director of Intensive Services

Kelly Simpson
Executive Director