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In crisis or looking for intake services? Call us anytime 519.433.0334

Feedback & Complaints

At Vanier, we believe the children and families we work with deserve the best possible services. We work hard to make sure the help we give is professional, and it is offered in a way that respects the rights and individual needs of each child and family we see. Please let us know if we have done something especially helpful.

We know there are times that a child, family or child, family, or member of the community may not be fully satisfied with our services. When this happens, we encourage you to let us know. We have a complaint procedure that you can use to let us know when there is a problem (ie. service complaint, violation of use of personal health information, client rights violation etc.). We will work with you to find a solution.

Complaints Policy

Politique de plaintes

We encourage you to express your concerns. If you make a complaint, this will not affect the availability of services to you and your family.

Kelly Simpson
Executive Director

Children and Young Persons’ Rights Resource

The Ministry of Children, Community and Social Services (MCCSS) is pleased to share information about a new online Children and Young Persons’ Rights Resource.

How to Contact Us

871 Trafalgar Street
London ON
N5Z 1E6




[email protected]

Registered Charity Number

Our agency is concerned about the privacy of your information. We caution against sharing sensitive matters through our website. It is possible that our e-mail messages may be diverted or read by others not intended by you or by us. In-person or telephone communication should be used instead of e-mail to discuss sensitive matters. E-mails sent and received are retained in client records within a secure electronic database. If you need immediate assistance, contact our Tandem Team at 519-433-0334.